Terms of Service – Zamboni Cleaning Service

1. Scope of Service: We offer residential cleaning services tailored to your needs. This includes standard recurring cleanings, deep cleaning, and move-related services. The exact tasks and areas covered will be discussed and agreed upon prior to the first service.

2. Cancellation Policy: Cancellations or rescheduling require at least 24 hours’ notice. If a cancellation is made within 24 hours of the scheduled appointment, a fee of 50% of the service cost will be charged. This ensures fairness and scheduling stability.

3. Pet Safety & Responsibility: For the safety of your pets and our staff, pets must be secured or kept in a safe, designated area. We cannot be held liable for pets escaping or any issues related to pets during the cleaning.

4. Client Preparation & Access: Please ensure clear access to the areas to be cleaned. Remove fragile, valuable, or personal items beforehand. We are not responsible for items not removed or protected.

5. Liability & Insurance: We carry insurance for accidental damage caused by our team. However, we cannot be held responsible for pre-existing damage or damage involving delicate, fragile, or specialty surfaces that were not disclosed to us in advance. Please inform us of any delicate materials or surfaces prior to service. Any damage believed to have occurred as a result of our cleaning service must be reported to us within 24 hours of the completion of the service so that we can promptly review and address the matter. Claims reported after this 24-hour period may not be accepted, as we may be unable to verify whether the damage occurred during our service.

6. Payment Terms: Payment is due at the time of service unless otherwise agreed. Late payments may incur additional charges. We accept standard payment methods as discussed upon booking.

7. Health & Safety Conditions: We reserve the right to refuse service if hazardous conditions are present (e.g., mold, infestations). We must ensure safety for all parties.

8. Confidentiality: We respect your privacy. Any client information or home details are kept strictly confidential.

9. Termination: Either party may terminate the service agreement if terms are breached, with reasonable notice given.

By booking a service, you agree to these terms, ensuring a transparent and secure experience for both parties.