Privacy Policy

Last updated: November 30, 2025

Zamboni Cleaning Service (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how it is protected, and the choices you have regarding your personal data. By using our website, booking services, or interacting with us, you agree to the terms in this policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

When you:

Request a quote
Book a cleaning service
Contact us through our website, phone, SMS, or email
Sign up to receive reminders or updates

We may collect: Name, Phone number, Email address, Address of service location, Service details and preferences, Any information you include in messages or forms.

b. Information Collected Automatically

When you visit our website, we may automatically collect: IP address, Device type, Browser type, Pages visited, Cookies and tracking data (see Section 5).

c. SMS Information

If you opt in to receive SMS messages, we collect: Your phone number, SMS subscription status, Delivery/read status of messages, Any replies you send (e.g., HELP or STOP).

2. How We Use Your Information

We use your information to provide cleaning services, respond to inquiries and customer support, send booking confirmations, reminders, and follow-up messages, send SMS updates (only with your consent), improve our website and services, process payments and invoices, and maintain internal records. We do not sell your personal information to third parties.

3. SMS Communications (TCPA Compliance)

If you choose to receive SMS messages from Zamboni Cleaning Service, the following terms apply:

SMS Purpose: Booking reminders, Service updates, Scheduling confirmations, Follow-up messages, Occasional service-related announcements.
Message Frequency: Message frequency varies based on your appointments and interactions with us.
Charges: Message and data rates may apply, depending on your mobile carrier.
Opt-Out: You may opt out of SMS messages at any time by replying: STOP.
Help: For help, you may reply: HELP.
Data Use: SMS data will not be shared with anyone except our texting service provider for the sole purpose of sending messages.

4. How We Share Information

We may share your information only with payment processors, scheduling and booking platforms, SMS communication providers, and website hosting or analytics providers. All third-party partners are required to protect your data and may not use it for any other purpose. We may also share information when required by law.

5. Cookies and Tracking Technologies

Our website may use cookies to improve user experience, analyze website traffic, and maintain website functionality. You may adjust your browser settings to block cookies, but some features may not work properly.

6. Data Security

We take reasonable measures to protect your information, including secure data storage, limited access to personal information, encryption tools when available, and secure communication channels. However, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect information from children.

8. Your Rights

Depending on your location, you may have the right to access the information we hold about you, request corrections, request deletion (when legally allowed), opt out of marketing or SMS, and limit certain types of data processing. To exercise these rights, contact us using the information below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect any changes.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, you may contact us at:

Zamboni Cleaning Service
Email: contact@zambonicleaning.com
Website: www.zambonicleaning.com

If you need a printable copy, you can download the PDF from this page or contact us and we'll email it to you.